Help Center

How can we help you?

Browse guides for getting started, using AI features, managing proposals and contracts, billing, account security, event planning, and more. For both event vendors and planners.

🔍 Try: "How do I set up AI proposals?" or "How do I sync my calendar?"
9
Topic guides
75+
Help articles
16+
AI features covered
~3 min
Average read
Browse Topics

Everything you need to know

👤
8 articles~25 min total

Getting Started

Create your account, set up your profile, connect your payment account, and launch your marketplace listing.

  • Creating your vendor or customer account
  • Setting up your business profile
  • Connecting Stripe Connect for payments
View guide
🔍
6 articles~18 min total

Finding Vendors

Search, compare, and connect with event professionals. How AI matching works and how to get the best results.

  • AI vendor matching explained
  • Browsing the marketplace directory
  • Comparing vendors side by side
View guide
📄
9 articles~30 min total

Proposals & Contracts

Create AI-generated proposals, send contracts, collect e-signatures, and automate the proposal-to-contract pipeline.

  • Generating AI-powered proposals
  • Setting up contract templates
  • E-signature collection & audit trail
View guide
💳
7 articles~22 min total

Payments & Billing

How invoicing works, payment schedules, Stripe Connect setup, and managing your Zennvue subscription.

  • Setting up Stripe Connect
  • Creating payment schedules & installments
  • Managing your subscription plan
View guide
🤖
Most popular12 articles

AI Features

16+ AI features built on Anthropic Claude: lead scoring, revenue forecasting, brand voice profiles, churn prediction, and more.

  • Setting up Brand Voice Profiles
  • Understanding AI lead scores
  • Revenue forecasting & cash flow
View guide
🔒
6 articles~20 min total

Account & Security

Password resets, team member permissions, and data privacy settings for your Zennvue account.

  • Resetting your password
  • Managing team member permissions
  • Data privacy & account export
View guide
📅
10 articles~32 min total

Event Planning

Timelines, guest lists, RSVP management, AI seating arrangements, budget planning, and vendor coordination.

  • Building hour-by-hour timelines
  • Guest list & RSVP tracking
  • AI seating arrangement optimizer
View guide
💬
5 articles~14 min total

Messaging & Communication

Real-time chat with clients and vendors, notification preferences, email templates, and SMS settings.

  • Using real-time chat
  • Configuring notification channels
  • Customizing email templates
View guide
📖
ComprehensiveAll in one

Full Vendor Guide

The complete guide to running your event business on Zennvue: CRM, automation, marketing, galleries, and more.

  • Complete vendor setup walkthrough
  • Workflow automation sequences
  • Marketing & referral program
Read guide
AI Answer Hub

Need a quick answer? Ask the AI Hub.

100+ questions answered for you. Browse pricing, features, comparisons, sign up, and more, all in one searchable hub designed for both humans and AI search engines.

Browse 100+ Q&A →
Guides By Role

Vendor or planner.
We have you covered.

For Event Vendors

Running your business on Zennvue

Read Vendor Guide →
For Event Planners & Couples

Planning your event with Zennvue

Find Vendors Guide →
Common Questions

Frequently asked

Sign up at platform-zennvue.com and select the vendor option. Complete your profile in about 10 minutes, set up your marketplace listing, and configure your Stripe Connect account for payments. Your 14-day free trial starts automatically. No credit card required. Visit our Getting Started guide for a full step-by-step walkthrough.
Sign up for a free planner account at platform-zennvue.com and enter your event details: type, date, location, budget, and guest count. The AI matching engine, built on Anthropic Claude, instantly scores and ranks vendors across 15+ categories for your specific event. You will receive a top 5 recommendation list with explanations, highlights, and best package matches for each vendor.
AI proposal generation is available on the Professional plan ($99/mo) and above. The full Brand Voice Profile training, which makes proposals sound exactly like your past writing, is on the Business plan ($179/mo) and above. To set it up: upload 2 or more sample communications in Settings → Brand Voice, then from any client record click "Generate Proposal." See our AI Features guide for full setup instructions, and the AI Engine page for the complete feature-by-tier breakdown.
Zennvue uses Stripe Connect for vendor payments. Zennvue charges 0% platform fee on processed transactions on any plan. Stripe's standard processing fee (currently 2.9% + $0.30 per transaction) is a passthrough set by Stripe. Connect your Stripe account in Settings → Payments, then clients pay invoices through a secure checkout supporting card, bank transfer, Venmo, Zelle, and PayPal. Funds route directly to your connected Stripe account. See the Payments & Billing guide for full setup.
Yes. Role-based access with 5 roles: Owner, Admin, Manager, Employee, Contractor. Team limits by plan: 1 (Starter), 3 (Professional), 10 (Business), 25 (Studio), Unlimited (Enterprise). Granular permissions cover every module. See the Account & Security guide for setup details.

Still need help?

Our team is ready to help with anything. Account questions, technical issues, or anything you cannot find in the docs.

✉ Email Us Contact Us