Contact — Zennvue | Get in Touch
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Let's talk.

Whether you need platform support, have a question about pricing, or want to explore a partnership — we respond to every message, typically within one business day.

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Different teams handle different topics. Reaching the right inbox gets you a faster answer.

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Platform Support

Account issues, billing questions, feature help, bug reports, and anything related to using the Zennvue platform day-to-day.

✉ support@zennvue.com
Responds within 24 hours
💬

General Inquiries

Sales questions, pricing discussions, enterprise inquiries, press requests, legal questions, and anything else not covered by support.

✉ hello@zennvue.com
Responds within 1 business day
🤝

Community & Partnerships

Vendor community waitlist, co-marketing opportunities, integration partnerships, affiliate programs, and industry collaborations.

✉ community@zennvue.com
Responds within 2 business days
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Support Hours
🕐
Business Hours
Monday – Friday
9:00 AM – 6:00 PM MT
⚡
Response Time
Support: within 24 hours
General: within 1 business day
📍
Based In
Albuquerque, New Mexico
Viceroy NM LLC
Quick Links
📖
Help Center
Browse help articles and guides →
🚀
Vendor Guide
Complete setup walkthrough →
💰
Pricing
View all plans and pricing →
📋
Legal & Policies
Terms, Privacy & Policies →
Platform Status
All Systems Operational

Platform, API, payments, AI features, and real-time chat are all running normally.

Common Questions

Before you write — check
if we've already answered it.

These are the questions we hear most often. If yours isn't here, send us a message above.

Go to platform-zennvue.com/sign-in and click "Forgot Password." Enter your email and check your inbox — reset links expire after 24 hours. If you don't see it, check your spam folder for an email from noreply@zennvue.com.
Yes. Go to Settings → Billing in your dashboard and click "Change Plan." Upgrades take effect immediately with prorated billing. Downgrades take effect at your next billing cycle. You can also switch between monthly and annual billing to save 20%.
Yes — all vendor plans include a 14-day free trial with full access to that tier's features. No credit card is required to start. Customer (planner/couple) accounts are free forever with no trial required.
When a client books and pays through the Zennvue marketplace, a 2.9% platform fee is deducted before funds are transferred to your Stripe account. This only applies to marketplace-sourced bookings. Invoices you send directly to your own clients outside the marketplace use standard Stripe processing rates.
Yes. Go to Settings → Billing → Cancel Subscription. Your account stays active through the end of your current billing period, then reverts to a limited free tier. Your data is retained for 30 days after cancellation in case you reactivate.
Subscription fees are generally non-refundable, but we review refund requests for documented billing errors or extended outages. Email support@zennvue.com within 60 days of the charge with your account details and reason for the request.
Yes — annual billing saves 20% across all vendor plans. Prices drop from $35/$79/$119/$249/$750 per month to $28/$63/$95/$199/$600 per month on annual plans. Switch anytime in Settings → Billing.
Start with the Help Center for step-by-step guides on every feature, or read the Vendor Guide for a complete walkthrough from sign-up to first booking. Our support team is also happy to walk you through anything.

Ready to get started?
Your first 14 days are free.

Join 2,000+ event professionals running their entire operation on Zennvue — or start planning your event for free.

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OR
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