Step-by-Step Workflow

How Zennvue works.

Zennvue is a two-sided platform connecting event vendors with engaged couples. Here is exactly what happens, step by step, on both sides.

Vendor side: 10 steps Customer side: 8 steps Connected by AI
Two Portals

Two sides. One platform.

Zennvue runs two distinct experiences with shared data underneath. Vendors see a CRM. Couples see a planning app. Both see the same marketplace.

For Vendors · B2B

The Vendor CRM

Photographers, DJs, planners, caterers, florists, and venues use Zennvue as their primary business operating system. CRM, AI proposal generation, contracts, invoicing, calendar, and analytics in one app.

For Couples · B2C

The Wedding Planning App

Engaged couples use Zennvue as a free wedding planning suite. AI vendor matching, budget planner, guest list, seating chart, and direct messaging with vendors, all in one place.

  • Free forever for the core planning suite
  • AI matches couples to top 5 vendors per category
  • Contracts, payments, and registry all integrated
  • Pro at $9.99/mo, Planner at $39/mo for power users
The Match

Vendor and couple meet in the middle.

Both sides do five things. The marketplace bridges them. Trunnion AI is the matchmaker.

Vendor Side
1
Sign up & build profileBio, services, pricing, samples
2
Marketplace listing liveIndexed for AI matching
3
AI scores inbound inquiryLead score 1 to 100
4
AI drafts proposalIn your brand voice, <2s
5
Contract & depositE-sign + Stripe Connect
💍 Match
Customer Side
1
Sign up freeAdd wedding details
2
AI vendor matchingTop 5 per category
3
Browse & messageCompare profiles, reach out
4
Review proposalPersonalized, easy to compare
5
Sign & pay depositBooked. Zero email chains.

Both flows share the same marketplace match event. The AI does not just send leads to vendors. It finds the best fit on both sides simultaneously.

Vendor Workflow

What it looks like for vendors.

From signup to booked client. Ten steps. Most happen in the first 30 days.

1
Sign up at platform-zennvue.com

Create your vendor account in under 2 minutes. Choose your vertical (photographer, DJ, planner, caterer, florist, venue, or other). Pick a plan and start your 14-day free trial. No credit card required upfront.

2 minutes No CC required
2
Build your business profile

Add your bio, photo samples, service packages, pricing, availability, and brand voice profile. The brand voice profile is critical: 5 to 10 writing samples train the AI to draft proposals and emails that sound like you, not a chatbot.

15 to 30 minutes Brand Voice AI
3
Marketplace listing goes live

Once your profile is complete, your listing appears in the Zennvue marketplace and becomes eligible for AI matching to engaged couples. The base listing is free with every paid plan. Optional Silver ($299/mo) or Gold ($599/mo) memberships boost placement.

Marketplace AI Matching
4
Inquiry hits your inbox

When a couple finds your profile or you receive an inquiry from your contact form (Zennvue replaces your contact form), the inquiry lands in your unified inbox with all event details parsed and structured. No more digging through emails to find dates or guest counts.

Unified Inbox
5
Trunnion AI scores the lead

Within 340 milliseconds of receiving an inquiry, the AI scores it 1 to 100 with reasoning (verified domain, date specificity, budget fit, guest count match, etc.). High-priority leads bubble to the top so you reply to the right ones first.

AI Lead Scoring 340ms
6
AI drafts a personalized response

The AI auto-drafts a response in your brand voice referencing specific details from the inquiry (their date, guest count, location, mood board). You review, edit if you want, and send. Most vendors hit "send as-is" 80%+ of the time.

Brand Voice AI <2s
7
AI generates a custom proposal

When the lead is ready for a proposal, AI builds it from your service packages, the inquiry details, and your pricing tier rules. Pricing, terms, deliverables, and timeline. Formatted, branded, ready to send. Average generation time is 1.4 seconds.

AI Proposal Builder 1.4s
8
Contract sent for e-signature

Once they accept the proposal, contract generation is one click. Your industry-specific template auto-fills with their event details, deposit terms, and cancellation clauses. They sign electronically. Replaces DocuSign at no extra cost.

E-Signature Built In AI Contract Builder
9
Deposit collected via Stripe Connect

Contract signing triggers an automatic deposit invoice (typically 25% to 50%). The couple pays via Stripe Connect (cards, ACH, Apple Pay, Google Pay). Funds settle to your linked bank account in 2 business days. Platform fee is 2.9% on transactions.

Stripe Connect 2.9% platform fee
10
Event delivered, review collected

Up to the event date, calendar reminders, vendor coordination, timeline tracking, and final payments all flow through Zennvue. After the event, the couple is automatically prompted to leave a review on your marketplace profile, which then influences your future AI matching priority.

Auto-review request Influences AI matching
Customer Workflow

What it looks like for couples.

From engagement ring to wedding day. Eight steps. Free forever for the core planning suite.

1
Sign up free

Create a free Zennvue account. The customer side is free forever, no credit card required. Pro upgrade ($9.99/mo) and Planner upgrade ($39/mo) are optional for power users with multiple events or collaborators.

Free Forever 2 minutes
2
Add your wedding details

Tell Zennvue about your event: date, location, estimated guest count, style preferences, budget range. The more detail you add, the better the AI matching gets. Takes about 5 minutes for a thorough setup.

5 minutes Powers AI Matching
3
Get top 5 AI vendor matches per category

Trunnion AI scores every available vendor in each category (photographer, DJ, venue, etc.) against your event profile and surfaces the top 5 with reasoning ("budget aligned, available date, style match, top reviews"). Replace any match with another to retrain.

AI Vendor Matching
4
Browse profiles and message vendors

Click into vendor profiles to see portfolios, package pricing, reviews, and availability. Message multiple vendors at once with a single inquiry that auto-fills your event details. Vendors respond within hours, not days, because the AI helps them prioritize.

Direct Messaging Vendor Profiles
5
Review proposals side by side

As vendors send proposals, they land in your Zennvue inbox in a unified format that makes comparison easy. Pricing, deliverables, timeline, and terms all in the same shape. No more digging through PDFs in your email.

Unified Format
6
Book and sign the contract

When you pick a vendor, sign the contract electronically right inside Zennvue. The contract pre-fills with your event details. You and your partner can both sign. Vendor gets a copy automatically.

E-Signature Co-signing supported
7
Pay deposit through the platform

Pay your deposit via card, ACH, Apple Pay, or Google Pay. Payments are tracked in your Zennvue budget planner so you always know what is paid, what is due, and what is upcoming. Final payments work the same way as the wedding approaches.

Stripe Connect Auto-tracked in Budget
8
Plan everything else in the same app

Use the integrated planning suite for budget tracking, guest list, RSVPs, AI seating chart, day-of timeline, and registry. Zennvue replaces the typical 4-app planning stack (The Knot, Zola, separate spreadsheets, separate seating apps) with one place.

AI Seating Chart Budget · Guest List · Timeline
The Bridge

How vendors and couples connect.

The marketplace and AI engine bridge the two sides at three key moments.

The three connection points

Most vendor CRMs leave you to find leads on your own (cold outreach, paid ads, directories). Most couple-side wedding apps just give you a directory to scroll. Zennvue does both jobs at once because the marketplace is part of the same platform as the CRM and the planning app.

🔍
Discovery
AI matches couples to top 5 vendors per category they need.
💬
Conversation
Couple messages vendor. AI scores the inquiry and drafts the response.
🤝
Commitment
Proposal accepted, contract signed, deposit paid. All on Zennvue.

After the commitment stage, the relationship moves to the vendor's CRM and the couple's planning app, but Zennvue stays in the loop for messaging, payments, timeline coordination, and final delivery. Read the full Zennvue overview.

Behind The Scenes

The tech stack.

The technology that powers everything above. Built for reliability and speed.

⚙️
NestJS
Backend API
⚛️
React
Frontend UI
🗄️
PostgreSQL
Database (with pgvector)
☁️
AWS
Cloud infrastructure
🤖
Anthropic Claude
Primary AI model
💳
Stripe Connect
Payments & payouts
Pusher
Real-time messaging
📞
Twilio
SMS & voice
Common Questions

Workflow FAQ.

Most vendors are operational on Zennvue within 30 to 60 minutes. The signup itself takes 2 minutes. The profile build, including bio, samples, packages, pricing, and brand voice training, takes 30 to 45 minutes if you do it thoroughly. Marketplace listing approval is automatic. From signup to first AI-generated proposal is typically same-day.
You can use Zennvue purely as a CRM without the marketplace. Inquiries can come from your existing website (replace your contact form with the Zennvue inquiry widget), Instagram DMs, referrals, or anywhere else. The marketplace is an additional inbound lead channel that activates automatically with any paid plan, but you control how visible your profile is. Learn more about the marketplace.
Trunnion AI evaluates every available vendor in each category against the couple's specific event profile (date, location, guest count, style, budget). The top 5 surface with reasoning chips ("budget aligned, available date, style match, 4.9 stars"). Couples can replace any match to refine, and they can also browse the full marketplace beyond the AI top 5. Read more about the AI engine.
Zennvue includes a guided migration tool that imports your existing client list, active events, contracts, and proposals from HoneyBook, Dubsado, or 17hats. Most vendors complete migration in 30 to 60 minutes. We also have a dedicated onboarding success team for Business and Studio plan customers to help with the cutover. See full HoneyBook comparison.
Augment. Every AI output (lead score, proposal draft, response email) is presented for your review before going out. You can send as-is, edit and send, or rewrite from scratch. Most vendors hit "send as-is" most of the time after their brand voice profile is well-trained, but you stay in control. The AI is the assistant. You are the business.
Most vendors see immediate time savings within the first 14 days from automation (auto-responses, proposal generation, calendar sync). Conversion improvements take 30 to 90 days as you collect enough lead data for AI scoring to calibrate to your business. Marketplace lead volume scales over 3 to 6 months as your profile gets reviews and case studies accumulate. See real customer results.
The 10-step core workflow is the same. The vertical-specific tools layered on top differ. Photographers get gallery delivery and shot list tools. DJs get song request pages and event timelines. Caterers get menu builders and dietary tracking. Each vertical landing page shows the specific tools for that category.

That is how Zennvue works. Now try it.

14-day free trial for vendors. Free forever for couples. See the workflow in action with your own data.