All our legal documents in one place.
Eight legal documents covering platform use, data, conduct, payments, copyright, and service guarantees. Plain English where possible, legal precision where needed.
Find what you're looking for.
Each document is its own page with a table of contents and direct anchors. Click any card below to open the full document.
Terms of Service
The master user agreement governing access to and use of the Zennvue Platform. Account terms, payments, IP, dispute resolution.
Read document →Privacy Policy
How we collect, use, share, and protect your personal information. GDPR and CCPA-aware data rights and security practices.
Read document →Cookie Policy
What cookies and tracking technologies Zennvue uses, why we use them, and how you can manage or disable them.
Read document →Acceptable Use Policy
Conduct rules for vendors and customers. Prohibited activities, content standards, reporting procedures, and enforcement.
Read document →Vendor Agreement
Supplemental terms for vendors using the marketplace. Stripe Connect, the 2.9% platform fee, service commitments, and non-circumvention.
Read document →DMCA Policy
How to submit DMCA takedown notices and counter-notices. Designated agent contact information and required notice elements.
Read document →Refund and Cancellation Policy
How to cancel your Zennvue subscription and refund eligibility. Prorated annual refunds, monthly billing rules, and dispute procedures.
Read document →Service Level Agreement
Uptime guarantees, support response times, and service credits for Studio and Enterprise customers. 99.9% uptime commitment.
Read document →About these documents
The Zennvue Platform is operated by Viceroy NM LLC, a New Mexico limited liability company. The documents above govern your use of the Platform and your relationship with Viceroy NM LLC. They apply to all users (vendors, customers, and visitors) regardless of subscription tier.
Each document is a standalone page with its own effective date and version history. Material changes are communicated via email or Platform notice at least 14 days before they take effect (or 30 days for SLA changes).
For privacy-related questions, see the Privacy Policy. For DMCA copyright takedown, see the DMCA Policy. For all other legal questions, contact hello@zennvue.com.
Have a legal question?
Our team can walk through any provision in detail. Reach out for clarification on terms specific to your account or use case.