Messaging & Communication
Real-time WebSocket-powered chat between vendors and clients, configurable notifications across in-app, email, SMS, and push channels, and 13 pre-built email templates.
Using Real-Time Chat
Zennvue's chat system is powered by Pusher WebSockets — meaning messages appear instantly without page refreshes. Available on the Business tier and above for vendors; included in all customer plans.
- 1
Open a conversation
Navigate to Messages in your sidebar, or click the chat icon on any client or event record to start a conversation with that person.
- 2
Send a message
Type your message in the input field and press Enter or click Send. Messages are delivered instantly to the other party.
- 3
Use event-specific channels
For events with multiple participants (e.g., vendor collaboration), navigate to the event record and click 'Event Chat' to open the group channel where all linked vendors and the client can communicate.
- 4
Mute a conversation
Click the three-dot menu on any conversation and select 'Mute' to stop receiving notifications from that thread without deleting it.
Chat history is permanently stored and linked to the client or event record. You can search past messages and export conversation history from the three-dot menu.
Configuring Notifications
- 1
Open notification preferences
Go to Settings → Notifications to configure your notification preferences.
- 2
Choose your channels
For each notification type, choose which channels to use: in-app (bell icon), email, SMS, or push notification. You can enable multiple channels for critical notifications.
- 3
Set notification types
Configure notifications for: event reminders, proposal updates, invoice payments, contract signatures, new messages, task assignments, and team invitations.
- 4
SMS notifications
SMS notifications require a verified phone number in Settings → Account → Profile. Standard SMS rates may apply depending on your carrier.
For time-sensitive events like contract signatures and payment receipts, enable both email and in-app notifications. For routine updates like task assignments, in-app only is usually sufficient to avoid notification overload.
Email Templates
- 1
Access built-in templates
Navigate to Settings → Email to view the 13 pre-built email templates used for automated notifications.
- 2
Customize templates
Click any template to edit the subject line, body copy, and footer. Use variable placeholders like {{client_name}} and {{event_date}} which are filled automatically.
- 3
Configure your sender email
In Settings → Email, add your custom sender email and Resend API key to send platform emails from your own domain (e.g., hello@yourcompany.com) instead of the default Zennvue address.
The 13 pre-built email templates cover: proposal sent, proposal accepted, proposal declined, contract sent, contract signed, invoice sent, payment received, payment reminder, gallery delivered, file request, event reminder, review request, and welcome message.
Frequently Asked Questions
Related Guides
Still have questions?
Our support team responds within 24 hours on business days.