How we use cookies.
What cookies and tracking technologies Zennvue uses, why we use them, and how you can manage or disable them. Plain English, no dark patterns.
Quick summary: We use cookies to keep you logged in, remember your preferences, understand how the platform is used, and (with your consent) show you relevant advertising. You can manage all non-essential cookies through your browser settings without breaking core functionality.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. Viceroy NM LLC uses cookies and similar tracking technologies (collectively, "Cookies") on the Zennvue Platform to enable core functionality, improve user experience, and understand how the Platform is used. This Cookie Policy explains what Cookies we use, why we use them, and how you can manage them.
2. Types of Cookies We Use
Essential for login, security, and payment processing. Cannot be turned off.
Remember preferences, calendar sync tokens, real-time chat sessions.
Anonymized usage data to help us improve features and fix bugs.
Advertising relevance. You can opt out without affecting functionality.
2.1 Strictly Necessary Cookies
These Cookies are essential for the Platform to function and cannot be switched off. They are set in response to your actions, such as logging in, setting preferences, or processing payments. Examples include:
- Session authentication tokens (JWT) required for secure login and access control.
- CSRF protection tokens that prevent cross-site request forgery attacks.
- Load balancer cookies that ensure your session is routed consistently.
- Stripe payment session cookies required for secure checkout.
2.2 Functional Cookies
These Cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our Platform. Examples include:
- User preference cookies that remember your notification settings, display preferences, and language.
- Pusher WebSocket session identifiers that maintain real-time chat connections.
- Calendar integration tokens for Google Calendar, Apple Calendar, and Outlook sync.
2.3 Analytics Cookies
These Cookies help us understand how users interact with the Platform. The data collected is aggregated and anonymous. We use this data to improve the Platform. Examples include:
- Page view and navigation tracking to understand usage patterns.
- Feature adoption tracking to identify which modules are most and least used.
- Error tracking cookies that help our engineering team identify and fix bugs.
2.4 Marketing and Targeting Cookies
These Cookies may be set through the Platform by our advertising partners to build a profile of your interests and show you relevant advertising. They do not store directly personal information but uniquely identify your browser and device. You may opt out of these Cookies without affecting Platform functionality.
3. Third-Party Cookies
Some cookies on the Platform are set by third parties including Stripe (payment processing), Pusher (real-time communication), and analytics providers. These parties have their own privacy and cookie policies. We encourage you to review them.
4. Managing Your Cookie Preferences
You can manage or delete cookies through your browser settings. Most browsers allow you to refuse all or certain cookies, or to be alerted when cookies are set. Note that disabling Strictly Necessary Cookies will prevent the Platform from functioning correctly.
Common browser cookie management links:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Edge: Settings → Cookies and site permissions
5. Updates to This Policy
We may update this Cookie Policy as our Platform evolves or regulations change. We will notify you of significant changes via email or Platform notice. Continued use of the Platform after changes constitutes acceptance.
6. Contact
Cookie questions? Contact hello@zennvue.com · Viceroy NM LLC
Questions about cookies?
Need help managing your cookie preferences or have questions about how we track usage? We'll respond within one business day.