Copyright takedown procedures.

1. Overview

Viceroy NM LLC ("Zennvue," "we," "us," or "our") respects the intellectual property rights of others and expects users of the Zennvue Platform to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (the "DMCA"), 17 U.S.C. § 512, we will respond promptly to claims of copyright infringement that are submitted to our designated agent.

This DMCA Policy describes how to submit a notice of alleged infringement, how to submit a counter-notice if your content is removed, and our procedures for handling repeat infringers.

2. Designated Agent

Notices of claimed infringement should be directed to our designated agent. To be effective, notices must include all of the elements required by Section 4 (Required Notice Elements) below.

3. Submitting a Takedown Notice

If you believe content on the Platform infringes your copyright, you may submit a written notice to our designated agent. The notice must comply with the requirements of 17 U.S.C. § 512(c)(3) (described in Section 4 below).

Upon receipt of a valid notice, we will:

1. Acknowledge receipt of the notice within 2 business days
2. Review the claim for substantive completeness
3. If facially valid, remove or disable access to the allegedly infringing content
4. Notify the user who posted the content of the takedown and their right to submit a counter-notice

4. Required Notice Elements

Per 17 U.S.C. § 512(c)(3), a valid DMCA takedown notice must include all of the following elements. Notices missing any of these elements may not be considered valid and may be rejected.

1. Physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
2. Identification of the copyrighted work claimed to have been infringed. If multiple works on the Platform are covered by a single notice, a representative list of such works at the Platform.
3. Identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate the material. This typically includes URLs, vendor profile names, listing identifiers, or specific image filenames.
4. Contact information reasonably sufficient to permit us to contact the complainant, including a physical or email address, telephone number, and (if available) an electronic mail address.
5. A statement that the complainant has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

5. Counter-Notice Procedure

If you believe your content was removed in error or as a result of misidentification, you may submit a counter-notice. A counter-notice must include:

1. Your physical or electronic signature
2. Identification of the material that has been removed and the location at which the material appeared before it was removed
3. A statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification
4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or, if your address is outside the United States, for any judicial district in which Zennvue may be found, and that you will accept service of process from the person who provided the original takedown notice or an agent of such person

Upon receipt of a valid counter-notice, we will forward the counter-notice to the original complainant. If the complainant does not file a court action seeking a restraining order against you within 10 to 14 business days, we may restore the removed content.

6. Repeat Infringer Policy

In accordance with 17 U.S.C. § 512(i), Zennvue maintains a policy of terminating, in appropriate circumstances, the accounts of users who are determined to be repeat infringers.

Generally, an account that receives three or more validated DMCA takedown notices within a 12-month period may be terminated. Egregious cases (e.g., a single notice covering large-scale infringement) may result in immediate termination at our discretion.

Termination as a repeat infringer is in addition to any other rights or remedies Zennvue may have under the Terms of Service, applicable law, or otherwise.

7. False or Bad-Faith Notices

Per 17 U.S.C. § 512(f), any person who knowingly materially misrepresents in a DMCA notice that material is infringing, or that material was removed by mistake or misidentification, may be liable for any damages, including costs and attorneys' fees, incurred by the alleged infringer, the copyright owner, the copyright owner's authorized licensee, or the service provider, who is injured by such misrepresentation.

We reserve the right to forward bad-faith notices to the affected parties for purposes of pursuing legal remedies.

8. Contact

For DMCA-related correspondence only, contact our designated agent at hello@zennvue.com with "DMCA Notice" or "DMCA Counter-Notice" in the subject line.

For all other inquiries, see our general Contact page.