Account & Security
Manage your account credentials, configure team member access with role-based permissions, and understand how Zennvue protects your data.
Password & Login
- 1
Reset your password
Go to platform-zennvue.com/sign-in and click 'Forgot Password.' Enter your email address and check your inbox for a reset link. Links expire after 24 hours.
- 2
Change your password
While logged in, go to Settings → Account → Security and click 'Change Password.' Enter your current password, then your new password twice.
- 3
Update your email
Go to Settings → Account → Profile and click 'Change Email.' A verification email will be sent to your new address — click the link to confirm.
If you don't receive a password reset email within 5 minutes, check your spam or junk folder. Emails are sent from noreply@zennvue.com. Add this address to your safe senders list to avoid missing notifications.
Managing Team Members
The Business tier and above supports team members with role-based permissions. Each role has a predefined set of permissions you can customize.
- 1
Navigate to Settings → Team
Open team management in your Settings panel.
- 2
Invite a team member
Click 'Invite Team Member,' enter their email address, select their role (Admin, Manager, Employee, or Contractor), and click Send Invite. Invitations expire after 7 days.
- 3
Customize permissions
Click any team member's name to view and edit their granular permissions. Toggle access for: clients, events, proposals, contracts, invoices, packages, tasks, equipment, galleries, files, marketing, analytics, team, settings, AI, and financials.
- 4
Remove a team member
Click the three-dot menu on any team member and select 'Remove.' Their access is revoked immediately.
Team member roles: Owner (full access, cannot be restricted), Admin (full access minus billing), Manager (client and event management), Employee (limited to assigned tasks and events), Contractor (view-only access to assigned work).
Data Privacy & Export
- 1
Export your data
Go to Settings → Account → Privacy and click 'Export My Data.' You'll receive an email with a download link within 24 hours containing all your platform data in JSON and CSV format.
- 2
Delete your account
Contact support@zennvue.com to request account deletion. All data is permanently deleted within 30 days per our data retention policy.
Zennvue stores your data on secure, encrypted servers. Organization data is completely isolated — no other vendor can access your client, financial, or operational data. See our Privacy Policy at zennvue.com/privacy-policy for full details.
Frequently Asked Questions
Related Guides
Still have questions?
Our support team responds within 24 hours on business days.