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Trust & safety

Booking strangers for the biggest day, made safe.

Verified vendors, secure payments on Stripe Connect, deposit and booking protection, and reviews that only real couples can leave. Here is exactly how it works.

Verified vendors Payments by Stripe Booking-verified reviews
The promises

Six things we hold to, on both sides of the booking.

Verified vendors

Profiles are reviewed before they go live. Couples book real businesses, not anonymous listings.

Secure payments on Stripe Connect

Deposits and balances run on Stripe Connect. Card data is handled by Stripe and never touches Zennvue.

Deposit & booking protection

Deposits are held and the signed contract is attached to every booking, so both sides know the terms.

Booking-verified reviews

Reviews come only from couples with a confirmed booking. No bought, traded, or fabricated ratings.

You own your data

Vendors keep their client relationships and their data. Export it any time; it is yours, not ours.

No pay-to-play

Ranking is based on fit, not who paid the most. Zennvue charges 0% on vendor payments, with no per-lead fees.

How protection works

From first match to verified review.

Every booking moves through the same steps, so the deposit, the contract, and the review are all tied to one real, confirmed event.

Zennvue is not an escrow service or an insurer. It connects verified vendors and couples, collects payments through Stripe, and keeps the agreed terms in one place.

  1. 01

    Verified profile

    The vendor profile is reviewed before couples can find it in the marketplace.

  2. 02

    Signed contract

    Terms are agreed and the contract is e-signed inside the workspace before money moves.

  3. 03

    Secure deposit

    The deposit is collected on Stripe Connect and held against the signed booking.

  4. 04

    Verified review

    After the date, only the booked couple can leave a review, tied to that real booking.

Security

The technical side, stated plainly.

We list what we actually do, not badges we have not earned. Payments are handled by Stripe, data is isolated per vendor, and access is controlled by role.

Zennvue does not claim certifications it does not hold. If you need a specific compliance answer for your business, ask and we will tell you where we stand.

Platform · security posture
Payments Secure payments on Stripe Connect; PCI scope handled by Stripe.
Tenancy Per-tenant data isolation between vendor workspaces.
Encryption TLS 1.2 or higher in transit, AES-256 at rest.
Access Role-based access control across the workspace.
Bookings Deposit and booking protection with the signed contract attached.
Ownership Vendors own their data and their client relationships.
No pay-to-play

Honest economics, in the open.

Marketplace subscription + Stripe processing passthrough (not pay-to-play lead fees) Couples plan for free, and ranking follows fit, not spend.

0%
Zennvue fee on payments
2-day
Payouts via Stripe
Free
For couples, forever
Questions

Trust, payments, and reviews, answered.

How are vendors verified?

Vendor profiles are reviewed before they go live in the marketplace, so couples are booking real businesses. Verification confirms the listing is legitimate; it is not an endorsement of every outcome.

How do payments stay secure?

Deposits and balances run on Stripe Connect, where vendors are connected accounts. Card data is handled by Stripe and never touches Zennvue. Zennvue charges 0% on vendor payments; 2.9% Stripe passthrough applies, with 2-day payouts.

What is deposit and booking protection?

When a couple books, the deposit is collected through Stripe and the signed contract is attached to the booking. Both sides can see the agreed terms, dates, and amounts in one place.

Are the reviews real?

Yes. Reviews come only from couples with a confirmed booking on Zennvue. There are no bought, traded, or fabricated ratings, and vendors cannot post reviews of themselves.

Does paying more move a vendor up the rankings?

No. Marketplace results are ranked by fit with the couple’s date, style, and budget. There are no per-lead fees, and placement is not sold in a way that overrides relevance.

Who owns the data in my workspace?

Vendors own their data and their client relationships. Information is isolated per tenant, encrypted in transit and at rest, and you can export your data when you need it.

Book the biggest day with people you can trust.

Vendors start a 30-day free trial, card required at signup. Couples browse verified vendors free.

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