Cancellation and refund policy.
Covers vendor plans, placement add-ons, and the consumer Pro and Planner plans; the applicable checkout and vendor-service terms control each transaction.
Last updated August 19, 2026.
Vendor subscriptions
Paid vendor plans include the trial and billing terms shown at signup and on the Pricing page, including the annual price in dollars when you choose annual billing. A card-required trial converts to the selected plan at the price shown unless you cancel before the deadline shown at signup. Subscriptions renew until canceled. Cancellation takes effect at the end of the current billing period unless the checkout terms or applicable law require otherwise.
Consumer plans (couples Pro and Planner)
The couples Pro plan ($9.99/mo or $95.90/yr) and Planner plan ($39/mo or $374.40/yr) renew automatically each billing period until canceled, on the same cancellation and refund terms as vendor subscriptions: cancel anytime, cancellation takes effect at the end of the current billing period, and charges already made are non-refundable except where law, the checkout terms, or a confirmed billing error require otherwise. The free couples plan never charges and needs no cancellation.
How to cancel
Cancel online, in the same way you subscribed: self-service from your account settings in the application, or by emailing hello@zennvue.com from your account email with the subject "Cancel my subscription". We honor either path. Canceling before a trial or renewal deadline avoids the next charge.
Refund eligibility
Subscription, placement, and platform fees are non-refundable after they are charged except where required by law, where the checkout terms state otherwise, or where Zennvue confirms a billing error. This applies to vendor plans, placement add-ons, and consumer plans alike.
Marketplace transactions
Wedding and event service contracts are between the couple and the independent vendor. Vendor cancellation and refund terms govern that service relationship, subject to applicable law and any Zennvue protection or dispute terms presented for the booking.
Requesting help
Email hello@zennvue.com with the account email, charge date, amount, and a non-sensitive description. Do not send full card numbers, bank credentials, passwords, or identity documents by email.
Unexpected charge
If you do not recognize a charge, contact your payment provider promptly and notify Zennvue. We may request limited information to locate the transaction and verify account authority.