Access is part of product quality.
We work to make Zennvue usable across assistive technologies, input methods, and screen sizes, with a named owner and response-time targets.
Last updated August 19, 2026.
Our approach
Zennvue aims to make its website and application usable with keyboards, screen readers, text zoom, reduced motion, and a range of viewport sizes. WCAG 2.2 Level AA informs our work; this statement is a commitment to improvement, not a third-party certification.
Current safeguards
The website includes a skip link, semantic headings and navigation, labeled controls (every form control carries a programmatic label, not a placeholder alone), visible focus treatment, responsive layouts, self-hosted fonts, reduced-motion handling, and privacy controls designed to fit small screens. An automated accessibility check runs in our build pipeline on every change and fails the build on WCAG 2.2 AA violations, including any control without an accessible name.
Ownership and response times
Accessibility has a named owner: the Zennvue web delivery team under the Chief Technology Officer. We triage reported barriers by severity and aim to fix blockers that prevent completing a core task within 5 business days, serious barriers within 15 business days, and lower-severity issues in the next scheduled release. A manual assistive-technology pass over the booking and cancellation flows is part of each release cycle.
Known limitations
Accessibility is an ongoing process. Third-party payment, analytics, identity, communication, and embedded services may have their own accessibility support. Some older editorial or product surfaces may not yet meet the same standard.
Feedback and accommodation
Email hello@zennvue.com with the page, feature, barrier, assistive technology, and preferred response method. We will make reasonable efforts to respond within 5 business days and provide an accessible alternative when one is available.