Terms of Service

These Terms govern your access to and use of the Zennvue website and Services, operated by Zennvue, a Trunnion AI product. By using the Services you agree to these Terms.

Accounts

You are responsible for the accuracy of your account information and for activity under your account. Vendors are responsible for their listings, packages, contracts, and the services they deliver to couples.

The marketplace

Zennvue connects couples with independent vendors. Vendors are not employed by Zennvue. Contracts for services are between the couple and the vendor. Zennvue provides the platform, tools, and payment processing, and is not a party to those contracts.

Payments and fees

Payments are processed through Stripe Connect. Zennvue charges 0% on vendor payments; standard Stripe processing is passed through as described on our pricing page. Subscription plans renew until cancelled. Fees are non-refundable except where required by law.

Acceptable use

You agree not to misuse the Services, post false or misleading content, infringe others' rights, or attempt to disrupt or gain unauthorized access to the platform. Reviews must reflect genuine, completed bookings.

Intellectual property

You retain rights to the content you upload. You grant Zennvue a limited license to host and display that content as needed to provide the Services. The Zennvue name, logo, and platform are the property of their respective owners.

Disclaimers and liability

The Services are provided "as is" without warranties of any kind. To the maximum extent permitted by law, Zennvue is not liable for indirect or consequential damages arising from use of the Services or from dealings between couples and vendors.

Changes and contact

We may update these Terms from time to time. Continued use after changes means you accept the updated Terms. Questions? Email hello@zennvue.com.